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Error 1001 IFS Crystal Web Service Installation

dwinkler
Do Gooder (Customer)
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The following error message appears when trying to install IFS Crystal Web Service. 

 

 

The server is Windows Server 2022, with IIS 10, all updates through 7/2024 are installed. .NET 4.8 is installed. I already installed CRDotNetRuntime successfully. 

I went through the technical documentation  Configure The Crystal Web Service for IFS Cloud Web - Technical Documentation For IFS Cloud

and found a few roles and features that were not installed, I installed them, rebooted the server, tried again and got the same error. I went back to the technical documentation and double-checked roles and features, and I did not miss any. 

Unsure how to move forward. All help is appreciated!

Best answer by dwinkler

Roles and features, after triple-checking, were fine and good.

The fix was this:

There were multiple C:\Spang_IFSlayout folders, I deleted them and IFSCRWebSetup in C:\inetpub\wwwroot\ (two of them) then deleted them in IIS as well. I re-ran the installer and it worked. 

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2 replies

ashen_malaka_ranasinghe
Hero (Employee)
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Hi @dwinkler,

The error message indicates that a role or feature was missed during the installation process. Can you please re-check the process?

Find me on LinkedIn as Ashen Malaka: https://www.linkedin.com/in/ashen-malaka-ranasinghe/
dwinkler
Do Gooder (Customer)
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  • dwinkler
  • Author
  • Do Gooder (Customer)
  • 2 replies
  • Answer
  • July 18, 2024

Roles and features, after triple-checking, were fine and good.

The fix was this:

There were multiple C:\Spang_IFSlayout folders, I deleted them and IFSCRWebSetup in C:\inetpub\wwwroot\ (two of them) then deleted them in IIS as well. I re-ran the installer and it worked. 

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