I have a Service Request for Personnel Changes. there is a drop down question which asks them if they are ADDING, REMOVING, or CHANGING. the workflow and tasks are completely different based on this ONE question. There isn’t an Approval I just need to follow 3 paths and have multiple parallel tasks based on the path. Removal of a spouse has multiple places that need to be updated and it has to go to different service departments concurrently to do the updates. If there is a name change again totally different task and different service departments.
How to I make this happen? Any direction or hints would be greatly appreciated!
here’s a sample picture for those that are visual:
