Apps10 Middleware fails with leftover files on every stop-start

The customer is able to start their server following the file deletions described in 

https://community.ifs.com/framework-experience-infrastructure-cloud-integration-dev-tools-50/common-reason-why-you-get-server-failed-not-restartable-after-a-vm-restart-8315

but they have to do this at every start. It seems like something in the shutdown fails, every time and leads to :

Line 1675: <Dec 1, 2023 7:21:01 PM CST> <INFO> <IFSPROD> <AdminServer> <Adjusted state of server 'AdminServer ' from RUNNING to FAILED_NOT_RESTARTABLE>
    Line 1677: <Dec 1, 2023 7:21:01 PM CST> <INFO> <IFSPROD> <IntServer1> <Adjusted state of server 'IntServer1 ' from FORCE_SHUTTING_DOWN to FAILED_NOT_RESTARTABLE>
    Line 1679: <Dec 1, 2023 7:21:01 PM CST> <INFO> <IFSPROD> <MainServer1> <Adjusted state of server 'MainServer1 ' from FORCE_SHUTTING_DOWN to FAILED_NOT_RESTARTABLE>
    Line 1719: <Dec 1, 2023 7:40:20 PM CST> <INFO> <IFSPROD> <AdminServer> <Adjusted state of server 'AdminServer ' from STARTING to FAILED_NOT_RESTARTABLE>

They are looking for a solution. We looked at the user and they seem to be local admins.

Other ideas?

Thanks.

Robert Heard