Our contract manager cancelled the wrong Customer Contract. Can we re-activate that Cancelled Customer Contract?
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Cancelled Customer Contract
Best answer by Phil Seifert
Hi Piet,
We do not have functionality to revert the cancellation of a customer contract. There are several things that may occur with the cancellation process:
- Contract End date is set to date of cancellation
- Contact Line end dates is set to date of cancellation
- Pricing is adjusted for contract lines (or contract if a fixed price)
- Billing Schedules are removed / price of last valid date is adjusted
- PM Schedule are removed
- Revenue Recognition is update and future revrec is removed.
You may be better served by creating a new contract instead. Reversing contract cancellation can be fairly complicated.
+23Hi Piet,
We do not have functionality to revert the cancellation of a customer contract. There are several things that may occur with the cancellation process:
- Contract End date is set to date of cancellation
- Contact Line end dates is set to date of cancellation
- Pricing is adjusted for contract lines (or contract if a fixed price)
- Billing Schedules are removed / price of last valid date is adjusted
- PM Schedule are removed
- Revenue Recognition is update and future revrec is removed.
You may be better served by creating a new contract instead. Reversing contract cancellation can be fairly complicated.
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