Our contract manager cancelled the wrong Customer Contract. Can we re-activate that Cancelled Customer Contract?
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Cancelled Customer Contract
Best answer by Phil Seifert
Hi Piet,
We do not have functionality to revert the cancellation of a customer contract. There are several things that may occur with the cancellation process:
- Contract End date is set to date of cancellation
- Contact Line end dates is set to date of cancellation
- Pricing is adjusted for contract lines (or contract if a fixed price)
- Billing Schedules are removed / price of last valid date is adjusted
- PM Schedule are removed
- Revenue Recognition is update and future revrec is removed.
You may be better served by creating a new contract instead. Reversing contract cancellation can be fairly complicated.
+24Hi Piet,
We do not have functionality to revert the cancellation of a customer contract. There are several things that may occur with the cancellation process:
- Contract End date is set to date of cancellation
- Contact Line end dates is set to date of cancellation
- Pricing is adjusted for contract lines (or contract if a fixed price)
- Billing Schedules are removed / price of last valid date is adjusted
- PM Schedule are removed
- Revenue Recognition is update and future revrec is removed.
You may be better served by creating a new contract instead. Reversing contract cancellation can be fairly complicated.
Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
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