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Question

Alert pop-up customization not working


lwhitten
Sidekick (Customer)
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We are noticing that our customization for showing Alert pop-ups when opening a customer support or service order against specific sites, is not working. We are using 15.1.0.1401 in Production and 15.1.0.1501 in UAT and see the same thing in both. Is anyone aware of any Microsoft patches that may cause this issue? 

2 replies

Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1312 replies
  • November 18, 2023

HI Lindsay,

I am not aware of any patches reported impacting this.  However it is not clear what you mean by customization in this context.  Are you referring to Alerts attached to the sites similar to attachments, process flows or a real code customization done for  your company?

My suggestion is to log a support ticket with the relevant support group to get assistance with this issue.


lwhitten
Sidekick (Customer)
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  • Author
  • Sidekick (Customer)
  • 8 replies
  • November 20, 2023

Thanks Phil! I will work with Kyle on this next week.


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