+2Hello,
I found that some of the invoices has multiple tax lines, even though there is only one tax_jurisdiction provided. In some of the invoices, duplicated tax lines are found and in some other wrong tax amount are found.
This happens for invoices raised for Service Orders and Consolidated Contract types.
Is there anything to check from my end that would help me to resolve the issue.
Thanks in advance.
Best answer by Phil Seifert
Hi Sudeep,
I saw the ticket you logged with Support and the attached picture. The tax lines shown were for the products and I think a rounding correction.
Please work with the Alliance EMEA support team for further discussion/explanation but I believe the issue in the provided example is that tax calculation method being used if it is set to per invoice line that there is a rounding of the tax values per line and then when you total the calculated tax, it does not match the tax that would be applied to the total sum of the invoice line values.
+24Hi Sudeep,
I saw the ticket you logged with Support and the attached picture. The tax lines shown were for the products and I think a rounding correction.
Please work with the Alliance EMEA support team for further discussion/explanation but I believe the issue in the provided example is that tax calculation method being used if it is set to per invoice line that there is a rounding of the tax values per line and then when you total the calculated tax, it does not match the tax that would be applied to the total sum of the invoice line values.
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