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Question

Avoiding split appointments across days


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Hello! 

We are having trouble with booked appointments splitting across several days. We have gotten the feedback from IFS support that the parameter activity_SLA start_based should be set to false but we are unable to find that specific parameter. Does anyone know where i can find it when it isn’t in the list with all the other parameters? 

Is there another way to stop booked appointments from splitting across days? 

3 replies

Alexander Heinze
Superhero (Employee)
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On your activity, is split_allowed set to true or false?

 

Start_based is explained here…

...but the setting of both parameters depends on whether you use PSO Standalone, with FSM, or with IFS Cloud.


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  • Author
  • Do Gooder (Customer)
  • 2 replies
  • May 23, 2023

Thank you for your response! We are using PSO Standalone with IFS 9 and Start_based doesn’t exist in the list of parameters. 


Alexander Heinze
Superhero (Employee)
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I don’t have access to an Apps 9 instance, but can you check if there is “Allow Multiple Visits” on the Activity, Active Type, or the site?


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