I’ve run into a situation a couple of times where a customer requests an RMA (return material authorization) for one part number of a full build-up (shop order/DOP). Right now, we are creating an RMA that’s not connected to a customer order and creating the RMA for the returned item to issue a credit to the customer. We would like a way to connect the RMA to the original customer order so that there’s a trail of where the request came from and so that the customer doesn’t try to return the same item twice. We would also like to be able to connect the return to the salesman that sold it to the customer.
Is there any way to do this?
