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How to Clear Send Error Messages?

  • September 8, 2022
  • 5 replies
  • 251 views
N
Sidekick (Partner)

Hi,

Anyone knows how to clear send error messages?

 

This customer has been setup as internal customer to send e-invoices but company AS has a default Document Address with zip code and city. The vouchers of these invoices have already been posted to GL but still these errors do not clear.

But error says:

1) Company Document Address must have a value.

2) Company Document Address Zip Code must have a value.

3) Company Document Address City must have a value.

 

Appreciate if anyone can advise?

 

Thank you in advance!

Regards

Nimesh

Best answer by Georgios Schmidt

Hi Nimesh,

 

You can also quickly check whether you have used the correct Adress ID: 

 

If this is also correct you can check APP10 patch 148260 ‘Errors when Rebate Invoice sent using INVOIC / E-INVOICE’ which refers to the error message you receive although Company and Customer has correct Document Address. If you indeed need this patch the creation of a Support Case would be necessary. 

 

Best regards

Georgios

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5 replies

G
Hero (Employee)
Forum|alt.badge.img+7

Hi Nimesh,

 

it is weird that company AS has a default Document Address with zip code and city and that vouchers of these invoices have already been posted to GL. I had received same error message and entered for my company (GS) the adress data like shown in the screenshots (marked the Adress Type ‘Document’ first):  

 

 

 

Afterwards I had processed the Invoice with RMB in Customer Invoices with Errrors and could sent it.

 

Best regards

Georgios

N
P
2 people like this
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    nimesh
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    Pavlo
N
Sidekick (Partner)
  • nimesh
  • Author
  • 78 replies
  • September 8, 2022

Hi @Georgios Schmidt Thank you very much for your reply. I tried the same as you shown above but unfortunately errors do not get cleared. Any advices?

G
Hero (Employee)
Forum|alt.badge.img+7

Hi Nimesh,

 

You can also quickly check whether you have used the correct Adress ID: 

 

If this is also correct you can check APP10 patch 148260 ‘Errors when Rebate Invoice sent using INVOIC / E-INVOICE’ which refers to the error message you receive although Company and Customer has correct Document Address. If you indeed need this patch the creation of a Support Case would be necessary. 

 

Best regards

Georgios

N
Sidekick (Partner)
  • nimesh
  • Author
  • 78 replies
  • September 8, 2022

Hi @Georgios Schmidt Thank you for the reply. Yes I checked and address ID is 01 and marked as default document address. I also believe this is likely to be a bug hence we will raise a support case. Thank you again!

G
1 person likes this
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    Georgios Schmidt
V
Do Gooder (Partner)
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  • Vinoy Heshan
  • Do Gooder (Partner)
  • 15 replies
  • May 8, 2023

Hi,

 

This might seem out of context but any idea why this error message occurs?


I have checked Customer_Info_Address_Tab and ROWKEY is set to Nullable FALSE and default value to be sys_guid().

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