We are working through our process for corrections and came across that the system is set up to send the negative lines of the credit to a new customer order instead of the original that needs to be corrected. Is there any where to change this creation of new lines and instead have it flow to the order we are correcting?
Best answer by ereslk
Hi,
For invoices generated through Work Tasks the debit sales lines are added to one Customer Order and invoiced Closed. When credit process relevant sales lines are created and added to a new customer order as the original customer order is invoiced and closed.
This behavior is bit different from General Customer Order invoices as it is originated from Work Order.
Thus, there is no other way to connect to the same customer order.
Hope this clarifies your question.
Thanks & Best Regards
Eresha
+8Hi,
For invoices generated through Work Tasks the debit sales lines are added to one Customer Order and invoiced Closed. When credit process relevant sales lines are created and added to a new customer order as the original customer order is invoiced and closed.
This behavior is bit different from General Customer Order invoices as it is originated from Work Order.
Thus, there is no other way to connect to the same customer order.
Hope this clarifies your question.
Thanks & Best Regards
Eresha
Thank you Eresha! Why did they change that from 9? We cannot find a way to see that the original lines were credited on the first order now. The secondary order gets document text on the lines referencing the original order, but nothing changes on the lines of the original order to show they were credited at all. Any suggestions for that tie off?
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