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Question

Write-off codes vs Write-off notice proposal


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Why does Automatic write-offs made with Tolerance code not getting captured on write-off notice proposal ?

2 replies

MadushaDissanayake
Superhero (Employee)
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Hi Devindya,

 

If you need to have Write-off Code under Write-off proposal, you should enable “Generate Write-off Notice” checkbox in Write-off Codes window. And Also, specify a Write-off Template.

 

Thanks and Best Regards

Madusha


MadushaDissanayake
Superhero (Employee)
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Hi Devindya,

 

Also, in the Payment Transactions level, make sure “Print Write-off Notice” checkbox is selected.

The below is an example of a Mixed Payment.

 

Thanks and Best Regards

Madusha


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