Skip to main content
Solved

Ship List is delivered but undelivered?

  • May 20, 2022
  • 1 reply
  • 57 views
M
Sidekick (Customer)
Forum|alt.badge.img+5
  • MFong
  • Sidekick (Customer)
  • 12 replies

Hi, one of my collegues has shipped a faulty part requiring repair. Ship list is created and says “delivered” the receiving was accidentally marked as “undelivered” now the part is stuck “in transit” as it is both undelivered and delivered. We cannot seem to recreate a shipping doc or another receiving doc. Is this corrupt data requiring IFS data fix? 

Ship list 
Receiving of the above ship list
General queue for the job using request no as ONLY search term 

but checking receiving the RC doc is not visible 

If i click the current doc RC2205090033 from the general queue

 

Best answer by Joshua Liem

Hi Megan,

 

If the receiving has been marked as undelivered, it’s considered item lost.

Yes, please log a ticket to IFS and ask Mike to upload the database, so we can rollback the change.

 

Regards,

Joshua

View original
    Did this topic help you find an answer to your question?

    1 reply

    J
    Superhero (Employee)
    Forum|alt.badge.img+12
    • Joshua Liem
    • Superhero (Employee)
    • 112 replies
    • Answer
    • May 20, 2022

    Hi Megan,

     

    If the receiving has been marked as undelivered, it’s considered item lost.

    Yes, please log a ticket to IFS and ask Mike to upload the database, so we can rollback the change.

     

    Regards,

    Joshua

    A
    Phil Seifert
    M
    5 people like this
    • A
      Akila Kariyawasam
    • Phil Seifert
      Phil Seifert
    • M
      Mark Segal
    • M
      MFong
    • Jacques Cormier
      Jacques Cormier

    Reply


    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings