Is it possible to cancel a order line in Reserved status?

Hi @ZTC ZTC JGOTA , 

Ideally the application should allow you to cancel the customer order line even when it is in ‘reserved’ state.

Upon cancelling by giving a cancellation reason, the customer order line goes back to Cancelled state and customer order header goes to Released state.

Is there any shipment connected to the customer order you are referring to? 

BR,
Anushi

Hi @ZTC ZTC JGOTA ,

Even for a ‘Partially Delivered’ customer order, ‘cancel order line’ is available. 

Once you cancel, the order line status goes to ‘Cancelled’ state. 

BR,

Anushi

Hello,

Even the order line status is ‘reserved’ it is possible that a pick list is already created for that line, in your example.

Please check the order line history (RMB on CO line-->Order line details-->Order line history) to see whether there is an existing picklist. If yes, system would not allow to cancel the order line.

If you want to cancel the pick list created line,

• Copy the pick list number
• Search for the picklist in ‘Report picking of pick list lines’ window.
• Enter 0 as the qty to pick on the line which you want to cancel.
• RMB on the header-->report pick.
• This will release the order line.
• Then you can RMB on the line and cancel.

Hope this helps.

Thanks,

Malsha

Hello @Malsha Amarasinghe @Anushi Seneviratne 

Thanks so much  for your answer.

In your step above → 

• RMB on the header-->report pick.

What header are you referring to? I do not see the option “Report Pick” can you provide me a screenshot? Please.

Thanks,

Juan Luis

Hello @ZTC ZTC JGOTA,

I was referring to the ‘Report picking of picklist lines’ window.

You should RMB on the header and select ‘Report picking of picklist lines’

BR,

Malsha

Hello @jabous  @Malsha Amarasinghe @Anushi Seneviratne 

Thanks so much for your help. It has been very helpful your answers.

@jabous => I am following your second scenario.

when I RCB and clicking “Report Picking of Pick List Lines”

a window pop-up appear. We never seen that window before. It does not give me any option to query or list of value. Any idea? what am I missing ?

Thanks,

JL

You must have your order type set to go into a shipment location, if you query for a shipment location does one exist?  If not you need to create a shipment location and move the parts into the location.  Then once they are in the shipment location you can go to “Inventory Parts in Shipment Inventory”, highlight the line and RMB to Return Parts.  In this screen you can return the parts to a picking location.  Then refresh the customer order and see if you can manually un-reserve the parts. 

 @jabous @Malsha Amarasinghe @Anushi Seneviratne 

Hello @jabous 

Where could I find the “Inventory Parts in Shipment Inventory” ? We are using IFS 9.

I am using the AO access and I cannot find it.

Could you please provide me a screenshot? and the path?

Thanks,

JL