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Question

Project Connections and Project Hours

  • March 26, 2024
  • 2 replies
  • 63 views

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  • Sidekick (Customer)
  • 50 replies

Hi All, We are currently facing an issue of reported hours value mismatch between Activity > Hours tab and registered Activity Hours tab as below.

 

 

Project Connection Hours (2023.75) < Project Transaction Hours (2028.75)
 


Would you kindly share your kind thoughts and advise what could possibly has gone wrong to cause such a scenario and how to find exact Transaction records which has not created a connection? Thank you all.

2 replies

PRODQ
Superhero (Customer)
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  • Superhero (Customer)
  • 507 replies
  • March 26, 2024

Has someone registered hours but the transaction hasn’t been transferred through to the GL?  Check Project Transactions screen for any transaction not Approved/Updated?  Are there any corrected hours not transferred?

 

Your highlighted activity ends 31/5/24 but your Transactions screen only goes up to 31/3/24 - are there some credit bookings between 1.4.24 and 31.5.24?

 

Linda 


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  • Author
  • Sidekick (Customer)
  • 50 replies
  • March 26, 2024

Hello @PRODQ Thanks for your kind feedback and actually the transactions have been through to the GL and reflecting the correct values. Also, sure i shall verify if there are any Corrected Hours which are not yet transferred, and any transactions not Approved/Updated.

Apologies for the confusion, there are no credit bookings until 31-5-24 as well.