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Question

Undo Delivery of Customer Order Line with Create SM Object box checked

  • July 14, 2021
  • 1 reply
  • 180 views

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  • Sidekick (Customer)
  • 78 replies

Is there a way to undo the delivery of a customer order line that has the Create SM Object box checked?

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1 reply

Rasika Lakmal
Superhero (Customer)
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  • Superhero (Customer)
  • 214 replies
  • July 14, 2021

As per the current design functionality, you cannot "Undo Delivery" if the order line has "Create SM object" checked.  This is because a serial object is created in maintenance.  Therefore, there is no undo delivery in this situation.  The only option is to RMA the item back into inventory.