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Serial part tracking after delivery only

  • January 30, 2023
  • 3 replies
  • 529 views
O
Hero (Customer)
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Dear Community,

I have a part which I dont want to track in inventory, but I want to track serial number after customer delivery. Documentation page (F1) says it can be done, but I couldn’t figure it out how. 

 

1- I set serial tracking at receipt and issue to no. ‘FALSE’

2-I set serial tracking in inventory to no. ‘FALSE’

3-I set serial trackinf after delivery to yes. ‘TRUE’

 

4- I created a Customer Order and reserved the part. (non-inventory serial tracking but serial tracking after delivery)

5- I created a shipment and closed it. In this process, nothing was asked about the serial tracking of the shipped part.

 

Kind Regards

Ozgun Bal

Best answer by matt.watters

With the setting for Serial Tracking at Receipt and Issue = FALSE, the part will not be treated as a serialized part; serial tracking will be disabled for this part.

The setting for Serial Tracking After Delivery Serial Tracking pertains only to when this part is issued to a Delivery Structure, such as in Project Delivery. This has nothing to do with delivering the part through a Customer Order shipment.

For a part to go out the door as a serialized part, one for which you can then see the history of the part in the Part Serial page (manufactured, delivered, returned, serviced, re-delivered, etc.), at a minimum you need to have Serial Tracking at Receipt and Issue = TRUE. With this, you would then be able to reserve/pick/ship specific serial numbers from your inventory.

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Kind Regards

3 replies

O
Hero (Customer)
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  • Ozgun BAL
  • Author
  • Hero (Customer)
  • 101 replies
  • January 30, 2023

Dear Community,

 

Any idea? Any help would be appreciated.

 

Kind Regards

Kind Regards
matt.watters
Superhero (Partner)
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  • matt.watters
  • Superhero (Partner)
  • 574 replies
  • Answer
  • January 31, 2023

With the setting for Serial Tracking at Receipt and Issue = FALSE, the part will not be treated as a serialized part; serial tracking will be disabled for this part.

The setting for Serial Tracking After Delivery Serial Tracking pertains only to when this part is issued to a Delivery Structure, such as in Project Delivery. This has nothing to do with delivering the part through a Customer Order shipment.

For a part to go out the door as a serialized part, one for which you can then see the history of the part in the Part Serial page (manufactured, delivered, returned, serviced, re-delivered, etc.), at a minimum you need to have Serial Tracking at Receipt and Issue = TRUE. With this, you would then be able to reserve/pick/ship specific serial numbers from your inventory.

If a response resolves your issue, please use "Best Answer" so that the thread can be closed and others can find solutions more easily. Regards - Matt
O
Hero (Customer)
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  • Ozgun BAL
  • Author
  • Hero (Customer)
  • 101 replies
  • February 2, 2023

Dear @matt.watters,

 

Then I will think about something else for my problem.

Thanks for your time.

Have a good day!

 

Kind Regards

Ozgun Bal

Kind Regards

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