We are running into errors when we are trying to receive a RMA where the items was serialized between being sold to customer and coming back in as a return. Anyone know how to make this work
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+18Hi Sandra - Apologies for the delay here. What is the error message you’ve received? That’ll help us resolve.
The error we get is Serial number XXXXXXX of part number P2510353 does not exist in PartSerialCatalog
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