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We have encountered that the "Close Operation" option in "Shop Floor Workbench" is only working when performed by User Id: IFSAPP USER However, when same action is attempted using a different user ID, with same permission grants the action is blocked by the system (Error message states user has not been granted with required permissions 

Hi ​@Savinda.Tennakoon,

First check, through which Permission Set, Projection ShopFloorWorkbenchHandling is granted to the user. You can refer to the Projection Summary/User Granted This Projection tab.

 

In the second step, check whether CloseOperation for Entity ShopOrderOperation is granted to the Permission set.

 

Regards

Abdul Rehman

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