We get a lot orders where customers do not indicated exactly when they want the product delivered because only really indicate they want the product shipped using the cheapest shipment code (i.e. Ground), so they just simply submit the order and the order is entered into IFS. These orders are either entered manually or done electronically. The issue is that we cannot have customer service reps go through every single order to determine what the Wanted Delivery should be for these orders, so IFS calculates the Wanted Delivery Date the same date as the Created Date. We don’t will call or do same day delivery, so the Wanted Delivery Date should never be the same as the Created Date.
We have created pick and external transport leadtimes for all customer ship-to’s in the Customer Supply Chain Matrix. However, these only work if the Wanted Delivery is not the same same date as the Created Date. Some customers do indicate future Wanted Delivery Dates in which case the leadtimes in the Customer Supply Chain Matrix become relevant, but if customers do not specify a Wanted Delivery Date that becomes the same date as the Created Date, then these Supply Chain Matrix values are useless.
My question is: how can we make IFS push out the Wanted Delivery Date based on the Supply Chain Matrix leadtime values when the Wanted Delivery Date is the same as the Created Date.
