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Question

Customer order cutoff times

  • March 12, 2026
  • 3 replies
  • 20 views

eknock007
Do Gooder (Customer)
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We have an internal process that dictates that customer orders received after a certain time cannot be processed and shipped until the next day. Is there a way to configure this is IFS? In specific, we want to see that the planned ship date lands on the following workday. So for example, any customer orders that land on Friday after the cutoff time will not be processed or shipped until Monday.

3 replies

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  • Hero (Partner)
  • March 12, 2026

Hi ​@eknock007 Have you explored Delivery Routes?

You could set-up a Delivery Route for Monday-Friday with a route time of X and a Stop Time for Order Placement of Y.  

The Route will then need to be applied to your Customers (Address/Sales Address Information) so that they automatically get retrieved onto a Customer Order.  


jbush0419
Do Gooder (Customer)
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  • Do Gooder (Customer)
  • March 12, 2026

Hi, ​@eknock007 - Great question about implementing cutoff times for order processing.

IFS doesn't have a built-in "cutoff time" parameter that automatically pushes orders to the next working day. However, there are a few approaches you could consider:

**Option 1: Delivery Route Configuration**
Like ​@Arcfarazt suggested, If you're using delivery routes, you can set up specific departure times and schedules. The system will calculate planned ship dates based on route schedules and working calendars. You could potentially configure your routes to only have departures the following day after your cutoff time.

**Option 2: Custom Field + Event**
You could potentially implement a custom solution using:
- A custom field to capture the order entry time
- A custom event that checks if the order was entered after your cutoff time
- Logic to adjust the **Planned Ship Date** accordingly using the site's distribution calendar

**Option 3: Work Time Calendar Modification**
Another approach could be adjusting your site's distribution calendar to reflect your actual processing windows, though this might be less flexible than what you're looking for.

The date calculation logic in IFS does respect working day calendars - so if an order comes in on Friday after cutoff, you'd want the system to automatically set Monday as the planned ship date (assuming weekends are non-working days in your calendar).

Have you looked into using **Customer Order Date Calculation** functionality? You might be able to leverage some of the backward scheduling logic there, though it would likely require some customization to incorporate your specific cutoff time requirements.

-jason


eknock007
Do Gooder (Customer)
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  • Author
  • Do Gooder (Customer)
  • March 12, 2026

@Arcfarazt, ​@jbush0419,

Thank you for your responses. I am going to go with the Delivery Route Configuration first. My first thought had been to do something to the Distribution Calendar. I’ll try that if for some reason, the route option doesn’t work. 

Best regards,

Issy Lopez