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Question

Customer Address ID list missing records

  • November 6, 2025
  • 1 reply
  • 6 views

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Steps to recreate issue observed in Cloud 24R2:

 

  1. Identify a customer that has more than 25 Address IDs.
  2. Navigate to Customer > Address.
  3. Expand Address ID dropdown.
  4. Scroll to bottom of list and click Show More - repeat until the end of the list is reached
  5. Count the number of Address IDs from the full list.

Expected result: All customer Address IDs are displayed in the list.

Actual result: Some Address IDs are missing from the list. In my example, the customer has 34 distinct Address IDs in the database, but only 25 are visible in the list.

 

Can anyone recreate this? The workaround for now is to open the filter panel and enter the customer number in the customer filter - then all addresses are loaded in the list.

 

 

1 reply

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  • Superhero (Employee)
  • 416 replies
  • November 6, 2025

Hi ​@acjedynak,

I’ve just tested in a pair of Core environments (24R2 and 25R1) with a customer having 29 addresses and list is shown complete in both cases.

Please, create a Support case so this can be investigated in your environment.

Regards,

Pilar