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Question

CTO Issue with characteristics not mapping to part configuration revision

  • June 5, 2026
  • 3 replies
  • 44 views

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Hi all,

Building a CTO proof of concept on IFS Cloud 25R1 and hitting an issue I can't pin down.

Setup

  • Configurable part created, Configurable = Yes, linked to a Configuration Family
  • Configuration Family has Configure By Category enabled, with 7 categories and characteristics assigned to each
  • 12 characteristics: a mix of Discrete Option and Variable Value (numeric)
  • 3 Configuration Formulas built and approved to Valid status
  • Part Configuration Revision at revision 1, status Test, all 12 characteristics imported
  • Configuration Structure exists but all rules removed for testing (in case of silent issue)
  • No sales rules currently active

Behaviour

Launching Edit Configuration from an interim order works correctly. All category tabs render. I can enter values across the first three or four tabs but then the later categories have no chars.  They can be added manually but then disappear.  My first issue. 

 

Then If I remove configure by category I can enter all values (Discrete Options accept selections, Variable Values accept quantities). The All Characteristics summary confirms every value is captured.

But the configuration stays on Incomplete and I cannot progress.

Questions

  1. When part characteristics are linked to a configuration family and the master part, why do changes to characteristics within the same part revision cause inconsistent display or impact configuration completeness? It seems as though an unseen effectivity date field may be influencing this behavior.

  2. Has anyone else experienced this issue?
  3. I have rebuilt the part and configuration family from scratch, and the issue persists. I am currently recreating everything again. If this is expected behavior, it would make future changes to characteristics, or using CTO, nearly impractical.

Thanks Si

3 replies

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  • Hero (Customer)
  • June 5, 2026

Hi,

Is one of your characteristics to be hidden on the client display?

You can check it easily on header with RMB->Show hidden

Kind Regards


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  • Author
  • Do Gooder (Customer)
  • June 5, 2026

No, no characteristics are hidden.  


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  • Author
  • Do Gooder (Customer)
  • July 10, 2026

When you enable configure by category, all characteristics need to be set as mandatory. This flag is set at first, but not for characteristics added later to the part revision or configuration family. Setting characteristics to mandatory makes them visible.

 

All characteristics must also have a value. Just entering a quantity is not enough. If a value is missing, the system cannot finish the configuration because it thinks some characteristics are not set. This can also make characteristics invisible in the next category.