We have used the RMA process to have parts returned from the customer for a long time but would like to consider using CRO because it would allow us to bring the part in as customer owned. When using an RMA there is an RMA document created that can be sent to the customer and is also what is used by receiving to know what to receive that part back in against. I am pretty new to the CRO process, but I do not see what is used to communicate with the customer similar to how an RMA document is used? Am I missing something?
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Hi
There is no standard CRO document like the RMA note. You might have to handle the communication manually (via mails) or maybe you can customize CRO reports using report designer or quick reports.
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