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Question

Connect RMA to repair shop order

  • Jan 21, 2020 6:52 AM UTC
  • 2 replies
  • 426 views
Hero (Partner)
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Hi all,

I happens that we have to repair manufactured parts. We do that by creating a RMA and a repair shop order. But we cannot find a easy way to connect the RMA to the repair shop order (without using a custom field).

How is that done?

    2 replies

    PRODQ
    Superhero (Customer)
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    • PRODQ
    • Superhero (Customer)
    • Jan 21, 2020 8:37 AM UTC

    Make the Repair Shop Order number the same as the RMA number (enter the SO number rather than just taking the next number off the stack on save)?  I guess it depends which you do first, RMA or SO…

     

    Linda

    Linda
    Hero (Partner)
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    • Hans Andersen
    • Author
    • Hero (Partner)
    • Jan 22, 2020 7:01 AM UTC

    @PRODQ 

    I our setup that will not work very well. We are making a CF in return_material_line referring to the SO. 

    Thanks for the suggestion.

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