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Can't reopen a shop order - error

  • 5 January 2022
  • 3 replies
  • 174 views
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Hi,

We get an error when trying to open one of our closed shop orders.

The error says:-

“The Reserved Lot Batch object already exists”

Does anyone know how to resolve it - we’ve not seen this error before and other shop orders are able to be re opened.

We’re using Apps 7.5

Many Thanks for any help

Cheers

Gav

 

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Best answer by Kelum Pradeep Kumara 5 January 2022, 10:59

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3 replies

Kelum Pradeep Kumara
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Userlevel 7
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Hi @gemcka 

We can't tell the exact reason for this error without doing a technical investigation as this error occurred for different reasons. Most probably there will be a data-related issue in reserved_lot_batch_tab.
But to tell the exact reason, need to investigate further by debugging the code,

So please report a case to GSO Support, then they will investigate the issue.


-Kelum

-Kelum Niranjana
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Rank
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Thanks for the quick reply Kelum.

I’ve tried to log a support ticket but I’m having trouble - the website seems unresponsive?

The link I have is to 

https://support.ifsworld.com/ifscec

Is this correct?

Cheers

P
Rank
Badge +4

Hi @gemcka 

Did you get a resolution on this one through support at all? 

I’m getting the same issue

Thanks

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