Unable to retrieve parameters- Crystal Web Service

Hi Everyone,

We recently installed crystal web service(x64 bit setup) in one of our client’s server and pointed it to IFS cloud (22R1 Update5) application. We are facing two issues when we are checking the web service functionality after the installation.

1. When we test the web service with a sample layout pointing to the CR layouts location, it doesn’t return a binary response to indicate the connection between the Crystal web service and crystal report.

2. 

   

   When we execute a crystal report through application, it returns an error like below. 

Appreciate your thoughts on this.

Thanks!.