Question

Business Reporter Execution Server

  • 8 September 2023
  • 4 replies
  • 77 views
S
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Userlevel 5
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Hello

We are currently on Apps 10 Update 15, and have IFS BR Execution server setup and working on a Windows server. 

As part of receiving Update 18, we are required to update the version of BR Execution server as per release notes. However IFS do not provide the steps to perform this, and there is nothing found on this community so far or via the IFS Technical help pages. 

I downloaded the MSI Installer from the Add-on page, and transferred this to the Windows server. But when executing this, it errors out due to a Windows service already existing. There doesn’t appear to be an option to uninstall or upgrade. 

Has anyone been through this process, and how do we perform this?

Any help would be appreciated!

Thanks

4 replies

S
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Userlevel 2
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Hi @SHAUN_KERSLAKE 

First, you should uninstall the existing IFS BR Execution server setup. This can be accomplished through the Control Panel, just as you would uninstall any other application.

Afterward, proceed to install the new MSI file that you obtained from the Addon page.

Thank You 
Shenali

ashen_malaka_ranasinghe
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Hi @SHAUN_KERSLAKE,

Also, try to stop the BR service and the console processes from the Task Manager as well. Was that possible?

Find me on LinkedIn as Ashen Malaka: https://www.linkedin.com/in/ashen-malaka-ranasinghe/
D
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Userlevel 3
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Hi Shaun, Hope you are well.

Typically i will take a backup of BR before uninstalling then remove before installing new version. 

Reason for backup being is that nearly every version of br exec server we have had delivered, at least 5 by now is that errors still occur and the issue has been going on for over 2 years.

The errors are typically “out of memory” issues caused by excel even though its not actually out of memory as excel is not designed or recommended for automated use so to combat that we have a batch script running daily to close all excel applications left open (for no reason), close br service and console and then restart these which seems to resolve most of the issues we have faced.

However, still waiting for IFS to supply a version that will work without monitoring.

Client side running of BR works just fine.

FYI we are on apps10 upd18 with the new BR version.

Thanks

Dan

S
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Userlevel 5
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Hi,

I followed the guidance supplied by IFS, and uninstalled the old version using “Add/Remove Programs” and then installed the new version. 

The issue we have now is that we cannot open the Business Reporter Execution Server Console!

Has anyone come across this and if so, how did you get it working again?

Thanks

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