IFS Service CollABorative - THINK TANK on Change Management w/ GUEST SPEAKER Dr. Elizabeth Moran
Date of Meeting: 23 February 2023 11:00 AM US Eastern Time
Five Concepts for Change Leadership / Change Management
- The treat of uncertainty
- Negativity bias
- Optimism
- Switch cost
- Analytic versus empathetic networks in our brain
Other Points / Experiences:
- Start with yourself. How are you feeling about the change? What would I need to actually decide to make the change?
- Is it the environment where I don’t feel safe to voice my opinion Ask the team “What’s the watercooler talk”.
- How can we celebrate success in the online world?
- Share data and tell a story
- Do it in real time
- Do it personally
- Resistance is normal and expected, but its not a permanent state.
- Motivations for change vary
- You don’t need an answer it's simply just listening and asking some powerful questions, so the person feels heard.
- Detractors of change
- Difference between individual change and group change
- Explain the ‘why’ (bigger picture)
- Difference between Compliance and Commitment
- Getting the communication and enablement necessary right, what’s left is the emotional outliers
- Treat people with dignity and be clear of the expected behaviours. If you have done all that and the person still cannot change, then a conversation needs to be had about what are the options.
- One thing you can say to people when you have these conversations, it's if I was in your shoes. Here are some of the things I'd be feeling or from your perspective, or I'm trying to understand. Think about what is so difficult or what makes this hard. And if you understand, you can say that that often alone will just help the person feel heard, which could then take their resistance down a notch or two.
- Celebrate Success – Great Job 2.0
You can find our guest speaker, Dr. Elizabeth Moran’s LinkedIn profile here: https://www.linkedin.com/in/dr-elizabeth-moran/
You can find our guest speaker, Dr. Elizabeth Moran’s book here:
https://www.amazon.com/Forward-Leading-Your-Through-Change/
Next Meeting: 21 March 2023 09:00 AM US Eastern Time
IFS Service CollABorative - Tech Talk Session with Stephen Jeffs-Watts, SVP Service Applications
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