About BFC Solutions: I am Deanna DiCristo, VP of Marketing at BFC Solutions. BFC is currently implementing IFS Mobile Work Order as part of our company-wide ERP transformation, which will impact nearly 500 field technicians across the organization. I am submitting this request on behalf of BFC to explore opportunities to better align the MWO experience with our company brand and support adoption among our frontline workforce.
Business Need: For our technicians, the mobile application will be their primary interface with IFS and will replace a legacy application they have used for years. During a transformation of this scale, familiarity and ease of adoption are critical. Being able to brand the application as "BFC Mobile" rather than "IFS MWO Service" would create a more intuitive experience, reduce confusion during rollout, and reinforce that this is BFC's new field application, not another third-party tool technicians need to learn.
Requested Enhancement: We would like the ability for customers to configure the following without requiring a custom mobile application:
- The application name displayed on the mobile device (e.g., BFC Mobile instead of IFS MWO Service)
- The application icon displayed on the device home screen
Business Value: For organizations deploying IFS to large field workforces, this capability would:
- Improve user adoption by presenting the application as the organization's standard field tool rather than a vendor-branded application.
- Reduce confusion during large-scale rollouts, particularly when replacing legacy mobile applications.
- Strengthen employee confidence and ownership by aligning the application with the company's brand and communications.
- Reduce support requests from users asking which application they should use.
- Provide a more seamless experience for organizations deploying IFS to hundreds or thousands of frontline users.
This enhancement would benefit many IFS customers with large mobile workforces and would significantly improve the user experience during enterprise deployments.
Action Requested — Who can I get connected with to speak to about this? We would appreciate being connected with the appropriate IFS Product or Field Service/Mobile Work Order representative to discuss this request, understand available options, and determine whether this could be supported.
Thank you for your consideration.
