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Question

Price Rounded for Service Contract Invoice Preview

  • July 31, 2023
  • 7 replies
  • 176 views

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Having an issue where an Invoice Preview is showing all prices rounded up.

 

Example: This is listed as £75.56 which is correct.

 

However, when running the Invoice Preview against the Service Contract this line shows as £76

 

This has happened on all Lines in the Service Contract - what can cause this?

7 replies

Dharshankumaar Mahendran
Superhero (Partner)
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Hi @lisa.gilesAB,

 

Check whether amending Rounding function in agreement invoice rule will help you,

 

 

 


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  • Author
  • Sidekick (Customer)
  • July 31, 2023

We are not currently using any Invoice Rules


CSheprutterkey
Hero (Partner)
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@lisa.gilesAB ,

Is there a customer agreement connected to your service contract? Or maybe the part is connected to an agreement that is causing the rounding.


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  • Author
  • Sidekick (Customer)
  • August 3, 2023

Update: IFS have confirmed this is a bug present in their Core Environment. We are expecting them to provide a patch of some sort soon.


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  • Do Gooder (Customer)
  • August 31, 2023

We have the same issue, what version and update of IFS are you using?

 

thanks


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  • Do Gooder (Customer)
  • November 10, 2023

We are having this same issue have they applied a patch yet - if so can we get?

 

We are on APPS10 UP19


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  • Do Gooder (Customer)
  • November 11, 2023

Hi 

 

yes we got a patch and it fixed the issue. 
 

thanks