Hello,
We just went live on Cloud 24R1 from Apps 9.
We are seeing a weird issue around IFS and Avalara integration. Wondering if someone has come across this before.
We send customer order info and invoice info to Avalara from IFS. Avalara returns the tax information to IFS. However, in Cloud, the tax information returned is not accurate since Avalara is unable to receive the correct entity-based code sent from IFS customer order.
We can see the entity code/ customer usage type in the payload xml sent to Avalara in application messages.
In the Order and Invoice request for Tax sent from IFS, we see Entity Use code populated.
However, the Avalara SOAP message seems to be expecting Customer usage type.
Looks like there was an issue with the mapping of this field in the IFS Avalara transformers.
From Cloud payload from Appln messges:
<ORDER_TAX_INFO_REQUEST xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<LOGIN_INFO>
<LOGIN>
<USER_NAME>YYY</USER_NAME>
<PASSWORD>YYYY</PASSWORD>
</LOGIN>
</LOGIN_INFO>
<ORDER_REQUESTS>
<ORDER_REQUEST>
<DOC_DATE>2025-04-24</DOC_DATE>
<COMPANY>999</COMPANY>
<EXEMPTION_NO/>
<DOC_TYPE>SalesOrder</DOC_TYPE>
<DOC_CODE/>
<CUSTOMER_CODE>39456</CUSTOMER_CODE>
<AMOUNT>11500</AMOUNT>
<ENTITY_USE_CODE>N</ENTITY_USE_CODE>
<TAX_CODE>P0000000</TAX_CODE>
<DESCRIPTION>Standard 4GB Memory Device</DESCRIPTION>
<TAX_DATE/>
</LINE_ITEM>
</LINE_ITEMS>
Has anyone come across this before. And if so, how did you get past it?
We appreciate any input you may have.
Thanks
