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IFS.AI Copilot Chat does not show up

  • October 8, 2025
  • 14 replies
  • 187 views
TIBLEOFORCE
Do Gooder (Customer)
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We have FNDGPT activated after subscribe to IFS.AI. It is installed and Access Studio is configured, Tentant is created
. 
We have a remote deployment so using it with IFS.AI now makes it hybrid, I guess.

We have everything turned on as per the documentation (Solution Manager User Guide - Technical Documentation For IFS Cloud), yet the Copilot Chat does not show up. 

Is there anything we are missing?

One question I had is that when adding the tags required in the customvalues.yaml, we saw it mention some tag the document does not describe: https://docs.ifs.com/techdocs/25r1/070_remote_deploy/600_connecting_to_ifsai/
So for those 3 here bellow, we used what was in the printscreen.

nxsUri Nexus Service URI
mlServiceApi Machine Learning Service API URL
xdivServiceApi

XDIV Service API URL

 

 

Anyhow, the tenant shows up as configured.

 

Thoughts?

Best answer by Kristina Johansson

Hi ​@TIBLEOFORCE 

Unfortunately there has been an issue with the deployment of the Coplot recipe files for customers activating IFS.ai. The issue will be solved in 25R1 service update 5 (and 24R2 SU11) and there is also a fix that can be deployed without taking he service update. Please refer to this knowledge base article for the fix: IFS Product - IFS.ai Copilot chat gives error "I apologize, an error has occurred. Please try again later."
 

Sincere apologies for the inconvenience and the issues you have experienced!

/Kristina, product manager for IFS.ai Copilot

 

Leonardo Nobrega | Engineering Manager, Delivery & Platform Engineering |

14 replies

hardik
Hero (Partner)
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  • hardik
  • Hero (Partner)
  • 109 replies
  • October 9, 2025

Hello ​@TIBLEOFORCE ,

Interesting issue! 

Just to double-check — could you please confirm if the required permission set is assigned to the user you’re testing with?
Also, it would be great if you could share a screenshot of what you see on the screen, so we can better understand the behavior.

Normally, even without all the advanced configurations, if you’re on IFS Cloud 25R1 and the FNDGPT module is enabled, the Copilot chatbot should appear.

Please verify the following:

  • The permission set FNDGPT_RUNTIME is granted to the user.

  • To allow a user to administer and publish prompts, the permission set FNDGPT_ADMIN must also be assigned.

If the user encounters an error while using IFS.ai Copilot, navigate to:
Solution Manager → Copilot Management → Copilot Error Logs
This page provides detailed error messages that can help identify the root cause quickly.

Thanks,
Hardik

 

TIBLEOFORCE
Do Gooder (Customer)
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  • TIBLEOFORCE
  • Author
  • Do Gooder (Customer)
  • 6 replies
  • October 9, 2025

Hi there 

we fixed all the permissions and this might have done the trick because it is showing up now. Thank you.

 

However we are getting a pretty generic error when interacting with it: 

 

“ I apologize, an error has occurred. Please, try again later.”

In the log we get an error “500 Internal Server Error” / “Error when getting recipe”.

 

any idea or clue on how to solve it? 

Leonardo Nobrega | Engineering Manager, Delivery & Platform Engineering |
hardik
Hero (Partner)
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  • hardik
  • Hero (Partner)
  • 109 replies
  • October 10, 2025

Hello ​@TIBLEOFORCE ,

If you encounter an error while using IFS.ai Copilot, navigate to:
Solution Manager → Copilot Management → Copilot Error Logs
This page provides detailed error messages that can help identify the root cause quickly.

can you share what do you in see in logs?

Thanks,
Hardik
 

TIBLEOFORCE
Do Gooder (Customer)
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  • TIBLEOFORCE
  • Author
  • Do Gooder (Customer)
  • 6 replies
  • October 10, 2025

Hi there

 

I see this error:

 

500 Internal Server Error” / “Error when getting recipe”.

Leonardo Nobrega | Engineering Manager, Delivery & Platform Engineering |
hardik
Hero (Partner)
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  • hardik
  • Hero (Partner)
  • 109 replies
  • October 10, 2025

Hello ​@TIBLEOFORCE ,

can you check if the region is correct in nxsuri? -- i see “eu”
But your IFS.AI tenant seems to be in the US region (Region: US).
this mismatch (EU vs US) is one of the most common causes of 500 “recipe” errors.

can you try changing the URLs in your YAML to US-region endpoints and redeploy?

Thanks,
Hardik

TIBLEOFORCE
Do Gooder (Customer)
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  • TIBLEOFORCE
  • Author
  • Do Gooder (Customer)
  • 6 replies
  • October 12, 2025

Hello

that is a good catch.

I did not find in the documents the URL for the endpoints in the US.

I will assume this is something like:

 

“https://plt-us.nxs-stg.ifs.cloud”

would be that correct? 
 

Tks

Leo

Leonardo Nobrega | Engineering Manager, Delivery & Platform Engineering |
Kristina Johansson
Do Gooder (Employee)
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  • Kristina Johansson
  • Do Gooder (Employee)
  • 8 replies
  • Answer
  • October 13, 2025

Hi ​@TIBLEOFORCE 

Unfortunately there has been an issue with the deployment of the Coplot recipe files for customers activating IFS.ai. The issue will be solved in 25R1 service update 5 (and 24R2 SU11) and there is also a fix that can be deployed without taking he service update. Please refer to this knowledge base article for the fix: IFS Product - IFS.ai Copilot chat gives error "I apologize, an error has occurred. Please try again later."
 

Sincere apologies for the inconvenience and the issues you have experienced!

/Kristina, product manager for IFS.ai Copilot

 

TIBLEOFORCE
Do Gooder (Customer)
Forum|alt.badge.img+2
  • TIBLEOFORCE
  • Author
  • Do Gooder (Customer)
  • 6 replies
  • October 16, 2025

Hi ​@TIBLEOFORCE 

Unfortunately there has been an issue with the deployment of the Coplot recipe files for customers activating IFS.ai. The issue will be solved in 25R1 service update 5 (and 24R2 SU11) and there is also a fix that can be deployed without taking he service update. Please refer to this knowledge base article for the fix: IFS Product - IFS.ai Copilot chat gives error "I apologize, an error has occurred. Please try again later."
 

Sincere apologies for the inconvenience and the issues you have experienced!

/Kristina, product manager for IFS.ai Copilot

 

Hi, Kristina.

Thank you for replying to this. 
I took a look at the KB you sent and we deployed the files for the 25R1 zip file from there. 

I also changed the tenant to be in EU instead of US, changed the customvalues.yaml and we run the installation again.

But we are still getting errors but the error has changed to Nexus.

“500 Internal Server Error
Error fetching Nexus access token.”

Anything I am doing wrongly? The tenant shows status CONFIGURED, so the NONCE worked etc.

Also, now the CHAT shows the prompts which were not there before.

But still getting this 
 


Any ideas?

best regards,
Leonardo Nobrega

Leonardo Nobrega | Engineering Manager, Delivery & Platform Engineering |
Kristina Johansson
Do Gooder (Employee)
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For some reason the connection to the Nexus platform is not working now. That is unfortunately not within my competence, but let me send this post to someone else who might be able to answer! ​@TIBLEOFORCE 

S
Hero (Employee)
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  • subslk
  • Hero (Employee)
  • 104 replies
  • October 17, 2025

Is there a support task for this? 

TIBLEOFORCE
Do Gooder (Customer)
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  • TIBLEOFORCE
  • Author
  • Do Gooder (Customer)
  • 6 replies
  • October 17, 2025

Is there a support task for this? 

No, we are trying to figure out ourselves first since we are in production yet. I have a platform engineering team so I'm first trying to reach a place where either it gets working or there is a real issue.

We could advance it since my last message. We fixed Nexus URLs, recreated the tenant to use EU instead of US, deployed the fix from the KB, etc.

Specially after the doc to connect IFS.AI was updated with the correct URLs (It was missing it before): https://docs.ifs.com/techdocs/25r1/070_remote_deploy/600_connecting_to_ifsai/#configuration_steps_-_connecting_to_ifs_ai

We are still getting the 500 Internal Server Error, however the error message is now different and now we are getting this error of 401 unauthorized. 

ML service response error.ML service error: <html><head><title>401 Unauthorized</title></head><body style='text-align:center;'><h1>401</h1><h2>Unauthorized</h2></body></html>

Any idea?

Leonardo Nobrega | Engineering Manager, Delivery & Platform Engineering |
TIBLEOFORCE
Do Gooder (Customer)
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  • TIBLEOFORCE
  • Author
  • Do Gooder (Customer)
  • 6 replies
  • October 22, 2025

Just to update it. We installed the 25R1 SU 5 and it fixed the issue. Now it is working. 

Leonardo Nobrega | Engineering Manager, Delivery & Platform Engineering |
Kristina Johansson
Do Gooder (Employee)
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Glad to hear that ​@TIBLEOFORCE!  
Sorry about the hurdles you experienced in the onboarding process.
If you have any other Copilot issues, or if you would like to give feedback on IFS.ai Copilot, please reach me at kristina.johansson@ifs.com.

 

Jamie Byrne
Sidekick (Employee)
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  • Jamie Byrne
  • Sidekick (Employee)
  • 20 replies
  • November 18, 2025

​@TIBLEOFORCE I’ll be looking to schedule some Copliot focussed research calls soon. If this is something you or someone in your organization would like to participate in, please message me though the Community or email me at jamie.byrne@ifs.com 
 


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