Skip to main content
Solved

Does IFS.ai Tokens get consumed for Co-Pilot questions that goes un-answered?

  • January 26, 2026
  • 5 replies
  • 120 views
desilvasachitha
Hero (Partner)
Forum|alt.badge.img+8

Hello Good Folks in the Community,

I am using IFS.ai services in a 25R1 IFS instance and ran in to situations where IFS.ai Co-pilot did not return answers to my questions but responded saying “I’m sorry, I don’t have enough information to answer that question. Could you provide more details?” 
 



Usual token consumption in Copilot is 50 tokens/question. Hence, i am now wondering do i get charged 50 tokens for those questions that goes unanswered? 

Is there a way based on the Co-Pilot response (returns an error, doesn’t provide an answer etc.) that I could straightaway know that tokens are not consumed (without looking at the token consumption report)? 

Thanks! 
Sachitha D

Best answer by Kristina Johansson

Hi Sachitha, 
At the moment, tokens are consumed when you get an answer from IFS Copilot, even if that answer is not helpful. If there is a connection error, tokens do not get consumed. 

    5 replies

    Kristina Johansson
    Do Gooder (Employee)
    Forum|alt.badge.img+6

    Hi Sachitha, 
    At the moment, tokens are consumed when you get an answer from IFS Copilot, even if that answer is not helpful. If there is a connection error, tokens do not get consumed. 

    SNIRLK
    Hero (Employee)
    Forum|alt.badge.img+9
    • SNIRLK
    • Hero (Employee)
    • January 27, 2026

    Hi ​@Kristina Johansson,

    So is there a count for the tokens/questions from IFS.ai Co-pilot. 

    Kristina Johansson
    Do Gooder (Employee)
    Forum|alt.badge.img+6

    Hi ​@SNIRLK 
    Each question will consume 50 IFS tokens.

      desilvasachitha
      Hero (Partner)
      Forum|alt.badge.img+8
      • desilvasachitha
      • Author
      • Hero (Partner)
      • January 28, 2026

      Hi Sachitha, 
      At the moment, tokens are consumed when you get an answer from IFS Copilot, even if that answer is not helpful. If there is a connection error, tokens do not get consumed. 

      Thanks for the quick turnaround ​@Kristina Johansson.

      Honestly though i felt bit disappointed that we’d still get charged for something that doesn’t add any value for the users. Since strictly speaking tokens need to be bought to top up existing lot based on the consumption and when i do the math (based on our purchase price of tokens) 50 tokens is over $1 (of course this can vary between clients). 

      Hence, it becomes hard for me to justify the rationale in getting charged for Co-pilot responses that doesn’t create any value to the internal stakeholders. 

      I hope you guys are looking in to this and are planning further improvements on the chargeability model that excludes token consumption on examples where Co-Pilot doesn’t effectively return a meaningful response. 

      Cheers!
      Sachitha

      S
      Sidekick (Employee)
      Forum|alt.badge.img+9
      • SamiL
      • Sidekick (Employee)
      • January 28, 2026

      But please consider that each request uses heavy computational resources regardless of the answer. True, this puts more responsibility to the user to get the best value from the resources utilisied. Think of Word - you can write masterpieces with it, or complete nonsense. The license cost and the time used may still be the same.

      Terms & ConditionsCookie settingsAccessibility statement