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Question

Does IFS.ai Tokens get consumed for Co-Pilot questions that goes un-answered?

  • January 26, 2026
  • 2 replies
  • 63 views
desilvasachitha
Hero (Partner)
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Hello Good Folks in the Community,

I am using IFS.ai services in a 25R1 IFS instance and ran in to situations where IFS.ai Co-pilot did not return answers to my questions but responded saying “I’m sorry, I don’t have enough information to answer that question. Could you provide more details?” 
 



Usual token consumption in Copilot is 50 tokens/question. Hence, i am now wondering do i get charged 50 tokens for those questions that goes unanswered? 

Is there a way based on the Co-Pilot response (returns an error, doesn’t provide an answer etc.) that I could straightaway know that tokens are not consumed (without looking at the token consumption report)? 

Thanks! 
Sachitha D

    2 replies

    Kristina Johansson
    Do Gooder (Employee)
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    Hi Sachitha, 
    At the moment, tokens are consumed when you get an answer from IFS Copilot, even if that answer is not helpful. If there is a connection error, tokens do not get consumed. 

    SNIRLK
    Hero (Employee)
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    • SNIRLK
    • Hero (Employee)
    • January 27, 2026

    Hi ​@Kristina Johansson,

    So is there a count for the tokens/questions from IFS.ai Co-pilot. 

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