Customer Order not showing in Create customer Invoice screen

Hi ​@Chaithrav ,

Please check below two aspects.

• See if the Invoice Type of that Customer has been set to ‘Collective Invoice’. In that case, you can only create collective invoices.

• See if the Confirmed Deliveries has been set to ‘Yes’. In that case, you need to first confirm deliveries using ‘Delivery Confirmation of Customer Orders’ screen before the order can be invoiced.

Regards,
Kethaka

Hi ​@KethakaG 

Thank you for the reply, I can see here Invoice Type is Normal and Collective.

And Confirm Deliveries also set as No.

Hi ​@Chaithrav,

Does the Customer Order contain package parts and is the Customer Order status “delivered” or “partially delivered.”

Best Regards,

Uvina Jayamaha.

Hi ​@Chaithrav ,

Additionally, please check,

• if any customer order line has ‘Invoice Blocked’ option enabled

• if the delivery was made through a shipment, whether the Shipment has not yet been closed.

Regards,
Kethaka

Good afternoon,

We had the same issue and when we went to the the Stage Billing Profile header for that line,  it was blank.

Also, in the table CUSTOMER_ORDER_LINE the columns SELF_BILLING and SELF_BILLING_DB were blank, while for all other CO lines they had values Not Self Billing and NOT SELF BILLING. 

On the CO line we Enabled the column Self-billing, Saved the CO, Disabled Self-billing, then saved again.

After that we could see the header for Stage Billing Profile, the 2 columns had values, and the Create Invoice in the Quick Order Flow was active and we could invoice the line.

Hope it helps,

Cora
 

Hi,

Have you checked whether the relevant customer has any records in the screen ‘ Create Collective Customer Invoices’ ?

If yes, then select the option ‘create collective invoice per order’ to check if the relevant CO is available , if so create the invoice as shown below.