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Cancel Paid posted supplier invoice

  • Aug 23, 2024 12:04 PM UTC
  • 6 replies
  • 441 views

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Hello , any one can help me to cancel paid posted supplier invoice , or can give me the correct way to reopen the invoice 

Best answer by Buddhika Kurera

@Meqbel Not from the Rolled Back Trans column, you need to revert the payment you made for the supplier. Then the cancel option gets enabled for the SUPINV.

Hope this helps !

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6 replies

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  • Sidekick (Customer)
  • Aug 23, 2024 12:09 PM UTC

You will need to

  1. Rollback the supplier payment,
  2. Then the invoice will be available to be cancelled. 

After you make changes to the invoice you need to make, you’ll then need to mark the invoice as paid. 


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  • Author
  • Do Gooder (Customer)
  • Aug 23, 2024 12:30 PM UTC

Hello Thank you for your reply , I tried to click on the Rolled Back trans box , but not working , maybe need access , can I know how to get the access 

 

 


Buddhika Kurera
Superhero (Employee)
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  • Superhero (Employee)
  • Answer
  • Aug 23, 2024 12:33 PM UTC

@Meqbel Not from the Rolled Back Trans column, you need to revert the payment you made for the supplier. Then the cancel option gets enabled for the SUPINV.

Hope this helps !


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  • Author
  • Do Gooder (Customer)
  • Aug 23, 2024 12:36 PM UTC

@Buddhika Kurera I got your point , once I make new invoice how I can apply again on the same payment ?


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  • Author
  • Do Gooder (Customer)
  • Aug 23, 2024 12:40 PM UTC

@Buddhika Kurera See the message below what I received if I need to cancel , do I click ok ?
 

 


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  • Do Gooder (Customer)
  • Sep 3, 2024 9:29 AM UTC

What I do is …

  • Go to manual Supplier Invoice
  • Switch off “advance”
  • Fill in the invoice number
  • Click on the invoice
  • Open the three dots (...)
  • click on cancel invoice
  • click “ok” on the pop-up page

this does it for me easily and the new/correct will be reposted