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Send Email From Case Contact

  • April 24, 2023
  • 4 replies
  • 245 views
C
Hero (Customer)
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Is it possible to send an email directly to the case contact from within IFS?

We would like to start measuring time to case completion from this point.

 

Best answer by LKACH

Hi,

Right-click in case header → “Send E-mail message”:
 

 

Then you will get the following dialog:
 

 

TIA, Cindy

4 replies

L
Sidekick (Customer)
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  • LKACH
  • 24 replies
  • Answer
  • April 25, 2023

Hi,

Right-click in case header → “Send E-mail message”:
 

 

Then you will get the following dialog:
 

 

Michael Kaiser
Sidekick (Customer)
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  • Michael Kaiser
  • Sidekick (Customer)
  • 117 replies
  • April 25, 2023

Hi Cindy,

and what you perhaps want to measure:
How many cases are answered within the first 60 minutes? 120 minutes? etc.

We would like to build a quick model on this data scenario.
Would be the first of his kind. :-)

 

All the best

 

Michael

 

Know your goal, ask relevant questions, decide strong, fast and smart.
C
Hero (Customer)
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  • chajash
  • Author
  • Hero (Customer)
  • 63 replies
  • April 25, 2023

@Michael Kaiser 

 

Thanks!  This will work fine!

By chance do you know a way to allow contacts to respond as well…

i realize this would be much more complicated to set up

 

 

TIA, Cindy
P
Do Gooder (Customer)
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  • PIINKADAM
  • Do Gooder (Customer)
  • 43 replies
  • April 21, 2025

​@LKACH is there a set-up needed on the user laptop for this? We’ve tried using the RMB and it prompts to set-up an outlook profile. Have not been successful to send it yet.

 

Thanks.


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