I have a user who is trying to connect to Trip Tracker 10 and every time he authenticates, it throws an error “unable to connect to IFS 10 Trip Tracker cloud”. We do not have trip tracker cloud enabled but where does this setting live on the phone? We’ve looked in settings under the app and everything and we can’t find a “cloud” slider to slide off. This user has an iPhone7+. To my knowledge there is no such thing as “cloud” being an option to turn on for Trip Tracker 10.
Userlevel 6
+16
Can other users use Trip Tracker successfully?
Have you configured Trip Tracker in your Touch Apps Server correctly as documented here: Trip Tracker (ifs.com)
Cheers
James
Userlevel 6
+16
Check the users permissions. Ensure they are set the same as the other users that are working fine. If you don’t see any difference then please raise a support case so this can be investigated further with our support team
Cheers
James
Alright, thanks.
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