Hi @envpankam,

Could you please go to Setup IFS Connect on your system and under Connector Readers and Connector Senders you will discover FTP sender and FTP reader details. In those sections, you can see the configured USER and PASSWORD. It would be ideal if you check the user credentials are right.

Thanks and Regards,

Raga

Hi Rega,

Thanks, but it is not work, because am not remember of username and password.

when I am creating a new username and password for FTP and extract the previous data, it shows the same error.

Please suggest now what I am do for extract the previous document.

Thanks & Regards

Pankaj 

Hi Pankaj,

Happy New Year!

Does that FTP user is available on the server where FTP is hosted? If you are creating new user credentials then that user should have access for the FTP site on the server which FTP has been created. Could you please make sure that?

Thanks and Regards,

Raga

Hi Rega,

Happy New Year!

Yes, I have checked all the above thing, that is present and working.

But when I extract the data from that detail it is not worked.

Thanks & Regards

Pankaj

Hi Pankaj,

Just to make sure that we both are on the same page. As you have mentioned when accessing the FTP directly you can log in to the FTP site and preview the files in it. But when you try it through the Application you cannot log in to FTP and you are getting the username/password failed error as mentioned in the Forum?

Thanks and Regards,

Raga

Hi Rega,

correct.

Thanks & Regards

pankaj

Hi Pankaj,

Interesting! 

If you don't mind could you please recheck the configurations on FTP reader and FTP sender on the Application side. (FTP site, user credentials, ports. etc)

Thanks and Regards,

Raga

Hi Rega,

I checked and all the things are correct.

Now I m totally confuse & not understand.

Thanks & Regards

Pankaj

Hi Pankaj,

Could you please let me know whether it was working alright and all of a sudden it stopped working on your environment? 

Did you do any changes in the environment before it stopped working?

Thanks and Regards,

Raga

Hi Rega,

No, am not done any changes in the environment.

Thanks & Regards

Pankaj 

Hi @envpankam,

Sorry for the delay in response. Could you please open the debug console and redo the FTP connection through the IFS Application and show me the error stack you get on debug console. You may open the debug console through any of the below short keys,

• Ctrl + Alt + Right mouse button
• Ctrl + 0 + Right mouse button
• AltGr + Right mouse button

Thanks and Regards,

Raga