Question

Extending length of Existing Detail Description field of Incident screen to accept 10000 characters

  • 14 February 2022
  • 5 replies
  • 102 views

Badge +2

Hi,

Can someone please suggest is there any option to increase the size of detail description field from Incident Screen to accept 10000 characters. At present,  the field size is VARCHAR2(4000).

Is there any other option to increase it with configuration option or through modification?

Quick help would be appreciated. 


5 replies

Userlevel 7
Badge +30

Moved to HCM section.

 

Userlevel 5
Badge +11

Hi @Pushpalatha Selvaraj ,

The option is to do a modification to increase the length. The detail description field is referenced and used in different places in the client, database packages and tables so those references should also be accordingly modified to support the new length (requires investigation). Otherwise you might run into errors.

Hope this helps.

Kind regards,
Dinushi

Badge +2

Thanks for you reply @Dinushi Liyanage 

Userlevel 5
Badge +11

Thanks for you reply @Dinushi Liyanage 


Hi @Pushpalatha Selvaraj ,

I have edited my response as maximum character length that can be defined for a custom field of type text is 4000. So you will have to go for a modification. 

Kind regards,
Dinushi

Userlevel 5
Badge +11

Hi @Pushpalatha Selvaraj ,

The option is to do a modification to increase the length. The detail description field is referenced and used in different places in the client, database packages and tables so those references should also be accordingly modified to support the new length (requires investigation). Otherwise you might run into errors.

Hope this helps.

Kind regards,
Dinushi

Hello,

Glad if you could mark this as the best answer if it answered your question.
Thanks!

Kind regards,
Dinushi

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