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Can not delete person communication method records

  • Jan 30, 2023 11:19 AM UTC
  • 6 replies
  • 128 views

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Following error will pop up where deleting a record.

 

Best answer by MitDenukN

Hi @TopDeepaW , Kindly check the database Sessions window and see whether you can find any record related to the Person comm.method and also with ACTIVE/INACTIVE status.

Then you can RMB on the specific line and select Kill session.

Please make sure that you have chosen the correct record.

once the session is killed, you should be able to remove this line successfully.

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Superhero (Customer)
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  • Superhero (Customer)
  • Jan 30, 2023 11:41 AM UTC

Hi @TopDeepaW 

could you check the tab General if the person is protected?


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  • Author
  • Sidekick (Partner)
  • Jan 30, 2023 12:04 PM UTC

Hi

Person record is not protected.

 

 


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  • Author
  • Sidekick (Partner)
  • Jan 30, 2023 12:26 PM UTC

Can not delete using PL/SQL developer as well.

 

 


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  • Answer
  • Jan 30, 2023 12:38 PM UTC

Hi @TopDeepaW , Kindly check the database Sessions window and see whether you can find any record related to the Person comm.method and also with ACTIVE/INACTIVE status.

Then you can RMB on the specific line and select Kill session.

Please make sure that you have chosen the correct record.

once the session is killed, you should be able to remove this line successfully.


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  • Author
  • Sidekick (Partner)
  • Jan 30, 2023 1:12 PM UTC

Hi @MitDenukN 

 

Thank you for your support. Now I can delete records successfully.


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  • Jan 30, 2023 1:13 PM UTC

Hi @TopDeepaW, Happy to hear that it has worked.

Cheers!