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Can not change the user password

  • November 6, 2020
  • 3 replies
  • 439 views

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Users can not change the own password from Aurena and IEE environmens.

Both environments are giving above error.

Do I need to grand aditional permission set to particular user for change their password?

Best answer by Yasas Kasthuriarachchi

Hi @KLNADEESH,
Please refer to this KBA : Error: "Error while changing password Something went wrong while changing password" which shall answer your question.
Best Regards,
Yasas

3 replies

william.klotz
Superhero (Customer)
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  • Superhero (Customer)
  • 479 replies
  • November 6, 2020

Hi @KLNADEESH ,

 

How is IFS setup with respect to authorizing users?

Are you using the database to authenticate users or do you have IFS configured to utilize Microsoft Active Directory or Azure AD?   These are configured in the middleware server when you install and setup IFS.  

 

We have our system configured to utilize Azure AD and we have Azure AD configured to use multi--factor authentication as well.

 

Regards,

William Klotz


Yasas Kasthuriarachchi
Superhero (Employee)
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Hi @KLNADEESH,
Please refer to this KBA : Error: "Error while changing password Something went wrong while changing password" which shall answer your question.
Best Regards,
Yasas


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  • Author
  • Sidekick (Partner)
  • 7 replies
  • November 10, 2020

Thank you very much @william.klotz  and @william.klotz