We’ve run into an issue where a cancelled holiday absence is still being counted in the employee’s Absence Limit Day usage. The system shows 19 days used, but it should be 11, because one of the absences was cancelled.
I’ve checked the absence records and the API logic, and it looks like the usage isn’t being recalculated after the cancellation. Does anyone know how to trigger an absence recalculation in Apps 10, or how to correct the used‑days value?
If I right click on the cancelled line Absence details it only seems to populate with some data but seems to be missing Period information?
Screenshots below:
Any guidance would be appreciated.