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Question

Absence actions are not being generated

  • February 24, 2026
  • 2 replies
  • 28 views
A
Sidekick (Customer)
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Hi!

We are experiencing an issue where absence actions are not being generated.

 

For example:


An employee reports a 9-day sick leave absence in Time Card. This should generate an absence action. We have not changed any parameters in the Absence Group Function.

 

Absence actions are generated for Company A but not for Company B. I have tried to identify what differentiates the two and tested various scenarios, but without success.

 

If anyone has an idea where I should look, I would greatly appreciate it.

 

This scenario is in a CFG environment in Cloud 24R2. We are not experiencing this issue in IFS9.

 

Anna H

2 replies

R
Hero (Partner)
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  • R Lum Wai
  • Hero (Partner)
  • March 19, 2026

Good Afternoon

 

I do not often have the actions generated at group level but at type level, but you could check that the action ID in the function is the same in each company, if there is a space before or after the ID in company B 

what is the function that is causing the error ?

Kind Regards

Rachel 

A
Sidekick (Customer)
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Good Afternoon

 

I do not often have the actions generated at group level but at type level, but you could check that the action ID in the function is the same in each company, if there is a space before or after the ID in company B 

what is the function that is causing the error ?

Kind Regards

Rachel 


Hi Rachel,

After further investigation, we realized that absence registration in some cases does not count calendar days over the weekend, while in other cases it does.
So it is no longer an Absence Action problem — it is a calculation issue :)

Anna H
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