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Hi all,

 

I have an issue with the "Undo Customer Order Delivery" page. When I clicked the "Undo Delivery" menu, the delivery was not undone. When I checked the related customer order lines, their status was marked as "Invoiced."

However, when I checked the Customer Invoice page, I did not find any invoice related to the order.

Additionally, while the status of the customer order lines is "Invoiced," the "Qty Invoiced" is 0.

How is this possible?

 

Thanks

Ozge

Hi ​@Ozge ,

You can not “Undo Delivery” that was invoiced. You have two option;

1.if account period was not closed, you can cancel invoice and then “Undo delivery” can be available.

2.if account period was closed, you have to use “Return  Material Authorization” view.

This view is available for return material, when using this view first of all add new record that include Order NO or Shipment ID. Two option can be used for return, it doesn’t matter. After saving header, next step is adding new line according to list of value. List of value is presenting to select available customer order line. You can choose CO Line that have to be returned.

Screen Path in IFS 9:Sales\Returns\Return Material Authorization

Best Regards,