Hello,

I have these generic question about the product and the API:

• when a get an event I see in the response "itemA” and "itemB”. I see itemA is the actual specified product from the UI, but what is itemB - what is the idea and where it can be found in the UI?

• 

• how to get the linked Items for an Incident - it is returned only the number of the linked items - the field linkedItemsCount

• how to set a value for a custom field (either during Create or Update of an event): → for example I see there is a custom field "CAPTION”:
  "webCustomProperties": 0

          {

              "id": 40292,

              "shortCode": "CAPTION",

              "type": 9,

              "typeDescription": "CAPTION"
  
  but I am not able to set it properly with this payload in JSON:

  • "CAPTION": "asd"

     

    or with this in XML:

    <customFields>

        <customFieldShortCode>CAPTION</customFieldShortCode>

        <stringValue>hello</stringValue>

    </customFields>

     

    How to set a value properly for a custom field? - do you have any working examples?

     

     

    Thank you in advance,

     

    Regards, Stefan