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some generic question about IFS Assyst product and API


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Hello,

I have these generic question about the product and the API:

  • when a get an event I see in the response "itemA” and "itemB”. I see itemA is the actual specified product from the UI, but what is itemB - what is the idea and where it can be found in the UI?

 

  • how to get the linked Items for an Incident - it is returned only the number of the linked items - the field linkedItemsCount

 

  • how to set a value for a custom field (either during Create or Update of an event): → for example I see there is a custom field "CAPTION”:
    "webCustomProperties": [
            {
                "id"40292,
                "shortCode""CAPTION",
                "type"9,
                "typeDescription""CAPTION"

    but I am not able to set it properly with this payload in JSON:
    • "CAPTION""asd"

       

      or with this in XML:

      <customFields>
          <customFieldShortCode>CAPTION</customFieldShortCode>
          <stringValue>hello</stringValue>
      </customFields>

       

      How to set a value properly for a custom field? - do you have any working examples?

       

       

      Thank you in advance,

       

      Regards, Stefan

       

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