Skip to main content

Service Order

  • July 23, 2025
  • 2 replies
  • 55 views
O
Sidekick
Forum|alt.badge.img+7

Hi all,

 

A customer order with the supply code "Service Order" has been shipped and invoiced. Afterward, the relevant line wants to return to inventory. 
How can I get a return? Could you please share a detailed explanation of the process and your experiences?

 

Thanks

Ozge

2 replies

Marcel.Ausan
Ultimate Hero (Partner)
Forum|alt.badge.img+22
  • Marcel.Ausan
  • Ultimate Hero (Partner)
  • July 23, 2025

​@Ozge did you deliver any physical inventory within a Service Order? normally Service Orders are for invoicing services that were performed.

Normally, you could create a RMA from the CO Line → then do a Register Arrival against that RMA No. I’m not sure this is applicable for your process tough.

https://www.linkedin.com/in/marcelausan/
O
O
Sidekick
Forum|alt.badge.img+7
  • Ozge
  • Author
  • Sidekick
  • July 23, 2025

Hi ​@Marcel.Ausan ,

 

An inventory item within a Service Order was delivered. When I tried to create an RMA, I received the following error message.

Is it possible to return the inventory item under these circumstances?

If so, how can I get the returned item back into stock?

 

Thanks

Terms & ConditionsCookie settingsAccessibility statement