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Hi all,

 

A customer order with the supply code "Service Order" has been shipped and invoiced. Afterward, the relevant line wants to return to inventory. 
How can I get a return? Could you please share a detailed explanation of the process and your experiences?

 

Thanks

Ozge

​@Ozge did you deliver any physical inventory within a Service Order? normally Service Orders are for invoicing services that were performed.

Normally, you could create a RMA from the CO Line → then do a Register Arrival against that RMA No. I’m not sure this is applicable for your process tough.

Hi ​@Marcel.Ausan ,

 

An inventory item within a Service Order was delivered. When I tried to create an RMA, I received the following error message.

Is it possible to return the inventory item under these circumstances?

If so, how can I get the returned item back into stock?

 

Thanks

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