In the assist management, when a ticket (request was raised, it duplicated the message in the mail for the affected department
Userlevel 3
+6
Hi
have you checked that there aren’t, for example, 2 separate Event Actions enabled and both handling the same scenario?
Or similarly 2 separate Mail Senders both sending individual emails?
Br,
Mikko
+1
In what section . event category or event builder ?
Userlevel 3
+6
In what section . event category or event builder ?
Hi,
from the info provided I do not know which IFS version you’re working with but Custom Events and connected Actions can be found:
- IFS Cloud // Solution Manager > Configuration > Event > Events
- IFS10 IEE // Solution Manager > User Interface > Custom Objects > Events
And Senders:
- IFS Cloud // Solution Manager > Integration > IFS Connect > Setup IFS Connect > Senders
- IFS10 IEE // Solution Manager > Integration > IFS Connect > Setup IFS Connect > Connector Senders
Br,
Mikko
+1
I cheeked about what you said , unfortionaly I haven't find the section you talk about “Event” ,
Can I share our category and then you assist me about it
Thank you in advance.
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