Hi @aseel ,

have you checked that there aren’t, for example, 2 separate Event Actions enabled and both handling the same scenario?

Or similarly 2 separate Mail Senders both sending individual emails?

Br,

Mikko

In what section . event category or event builder ?

Hi,

from the info provided I do not know which IFS version you’re working with but Custom Events and connected Actions can be found:

• IFS Cloud // Solution Manager > Configuration > Event > Events
• IFS10 IEE // Solution Manager > User Interface > Custom Objects > Events 

And Senders:

• IFS Cloud // Solution Manager > Integration > IFS Connect > Setup IFS Connect > Senders
• IFS10 IEE // Solution Manager > Integration > IFS Connect > Setup IFS Connect > Connector Senders

Br,

Mikko

I cheeked about what you said , unfortionaly I haven't find the section you talk about “Event” , 
Can I share our category and then you assist me about it 

Thank you in advance.