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Document Management


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Hi all,

 

When I try to upload a new document I get the following error message, what could be the reason?

"The "EDM File" has already been removed by another user"


Could you explain how can I solve the problem?

 

Thanks

Ozge

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  • Hero (Employee)
  • April 17, 2025

Hello,

Are you checking-in a file to a document revision?

Patrick


zuhaib
Sidekick (Customer)
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  • Sidekick (Customer)
  • April 18, 2025

Hi ​@Ozge check the number counter connection in document class management window then upload document in document revision window. after that you issue is still pending share the error message. 


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  • Sidekick
  • April 18, 2025

Hi ​@PIreland ,

 

Yes, I would like to add it to a document revision.

And also, I want to check-in the document in document revision page, I also get same error message.

What could be reason?

 

Thanks

Ozge


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  • Sidekick
  • April 18, 2025

Hi ​@zuhaib ,

Could you share the page and the relevant  field via a screenshot?

Thanks

Ozge


zuhaib
Sidekick (Customer)
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  • Sidekick (Customer)
  • April 18, 2025
Ozge wrote:

Hi ​@zuhaib ,

Could you share the page and the relevant  field via a screenshot?

Thanks

Ozge

 

Hi ​@Ozge  check this window an also file ext in EDM. you share the screenshot when error is shown.

 


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  • Hero (Employee)
  • April 18, 2025

I searched the community for “The EDM File has already been removed by another user” and got a couple of hits.  One of them has a fair amount of back and forth between the writer and Mathias Dahl.  According to what I read there, a definitive answer cannot be given.  It goes on to ask where you have any document macros or custom events in play and also makes a suggestion to make sure that your user settings are set a certain way.  But it is also tied to Arena.  Have a look 

 


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