Hello All

We are currently facing the following issue:

The customer invoices after-sales activities to its customers from Work Orders.

In this process, the same part is sometimes billed as a GOODS delivery type and sometimes as a SERVICES delivery type.

The TAX configuration is the following:

The tax code is settled on the customer address (Tab Tax delivery info), and distinguishes a tax code for GOODS and SERVICES deliveries (It is a French company billing in EU and Export).

No tax code registered on sales parts (Tab General)

However, the delivery type (GOODS or SERVICES) is registered on sales part (Tab General as well).

Issue:

When a customer sales order is issued from a Work Order, it is not possible to manually modify the the delivery type or the tax code on the order lines (to assign the convenient GOODS or SERVICEs tax code – EU or Export), since the tax code is determined both by the sales part (delivery type) and by the customer's address (tab Tax delivery info).

Have you ever encountered this issue with a customer performing after-sales activities?