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Hi All,

 

I have configured Azure AD authentication for an IFS Cloud customer. During testing, some users are not able to log in as expected and are encountering the following error when attempting to access the application:

 


The only thing I have noticed is that there is no IAM user entry inside the profile, and no entry has been created under the IAM Users page. Have you experienced this kind of issue before?

 Hi ​@AshenR,

In the IAM users page, can you check if an entry exists by filtering by the email of a particular user who is having the issue?

If a record returns for the email, see if the Username is something like ‘001abdcxxxxx’ (a corrupted username) instead of the correct username. Try deleting that record and attempt to login as that user again. 


Hi

It can be probelm with user defintion and directory Id value or attribute mapper for that specific Idp configuration.


Hi ​@Dihan Perera No entry is being created for the specific user on the IAM Users page.


Hi ​@knepiosko I didn't configure any attribute mapper since we're using the directory ID as the email address.


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